Because 80% of your practice revenues depend on it
The pulse of your practice
Patient recall is the single most important system to the overall success of your practice. Over 80% of practice revenues stem from patient recall, no new patients required. So why isn't this the primary focus of every practice?
Practices tend to struggle with a number of costly and time consuming problems that are not easy to deal with. Time management, scheduling platform difficulties, and chronic loss of patients tend to contribute to a feeling of hopelessness when it comes to this all important job. Patient recall requires a dedicated effort but more importantly the right tools for the job. Once an effective system is put into place, we see a beneficial impact on the dental health of patients, hygiene and restorative revenues as well as patient retention and practice growth.
The right tools for the job
Your office staff are busy trying to keep up with everything that needs to get done on a day-to-day basis:
- Serving patients
- Keeping your schedule filled
Not having the right systems and tools to keep up with recall only adds to staff stress and results in lost revenues for your practice. Providing your staff with the ability to stay on top of recall not only boosts productivity, it also boosts confidence and job satisfaction.
Comprehension is key
The average practice has thousands of lost and overdue patients. Getting these patients back requires a system that is comprehensive enough for the job.
When you consider how many patients cancel or move their appointments, fail to get re-appointed for their next hygiene visits or simply fall out of your schedule – it’s no mystery how significant numbers of patients become lost. To start, lost patients in practice management software systems are not easy to find. Staff can spend hours trying to locate patients and put together lists that are time consuming and cumbersome. The other challenge – as important as automated messaging systems are, they are not comprehensive enough. When you consider that less than 15% of unscheduled patients are reached and respond to automated messaging systems – significant numbers of patients simply end up being left behind. Our view point is that messaging is a great add on to a recall system, not a recall system itself.