In order for a team to be truly successful, it is important for team members to be committed to the success of their team in addition to their own success. Successful teams understand that individual aspirations for success and team goals are interdependent and not mutually exclusive.
It takes the individual commitment of a group of people towards a common goal to function and accomplish as a team. It takes the individual commitment to the success of a team superseding ones individual success, to excel as a team.
From this viewpoint, every team member shares the responsibility of either serving patients (external customers) or providing service to someone who is serving patients (internal customers).
“When a team outgrows individual performance and learns team confidence, excellence becomes a reality.”