Rethinking Your Working Relationships

Achieving excellence in the treatment, service and care of patients requires that practices organize their view of work and working relationships around systems and processes versus job descriptions limited to a certain position or area.

Ones’ position in a practice is secondary to the role that one plays in the overall system of consistently delivering high standards of treatment, service and care to patients.  From a systems perspective, everyone plays an equal and important role in the process of providing treatment, service and care to patients and everyone is equally dependent upon everyone else in order to get the job done.


 “For organizations to excel, people have to understand it is in their collective best interests to cooperate; they must be more concerned with how the system as a whole operates versus just optimizing their own little piece.”
   Brian L. Joiner