Commitment, hard work and the desire to succeed (although important attributes), in and of themselves are insufficient to achieve quality or excellence in the provision of treatment, service and care to patients.
Team members must develop knowledge and skills in specific areas in order to achieve high standards and provide for a healthy and productive work environment. These include:
1. Job Skills Which Include Systems Management Skills
2. Patient Service & Consultation Skills
3. Leadership and Self Management Skills
4. Problem Solving Skills
5. Teamwork and Communication Skills
The acquisition of knowledge and skills in the areas enables staff members to work together more effectively as well as participate in the ongoing process of improving the systems of your practice.
Acquiring these skills represents learning and growth opportunities that allow team members to contribute value to the workplace and in the process of doing so, guarantee their employ-ability in addition to their employment.
“Learning patience takes a lot of patience!”