Emails for patient recall?

There is no arguing that automated emails and text messages are a convenience for any practice. They can reduce the number of phone calls staff are required to make. That's why we include them as part of what you get when you subscribe to Recall System Pro.  Here's something that is not commonly known - less than 15% of patients will open an email when they do not have an appointment. If you are looking for software that can assist you with recall, more than email is needed.

You might be thinking ' but I know that patients respond to email and text, they love the convenience, I'm asked for it more and more'. This is true for confirming appointments. In fact, around 60-70% of patients will respond to an email when they have an appointment.  So the distinction that I'd like to point out here is that email and text work great for getting patients to confirm an appointment they already have, but when using the same technology for getting patients to come back, the results drop significantly. When shopping for a patient recall product, it's important to understand this difference.